PANTHEON upgrades and maintenanceERP business solutions are living organisms, and as such must change and adapt. Even external demands (legislation changes, for example) mandate new software versions. An even greater number of changes and enhancements are the result of the development of the operating system itself, and serve to make it easier to use, more stable, and faster. The technology that serves as a base of IT changes as well.
For this reason the program must be upgraded to newer versions. You are entitled to an upgrade or keeping the software up-to-date if you concluded an Update contract. Otherwise the upgrading is not included in the license price, except in PANTHEON Hosting.
The cost of upgrading Datalab PANTHEON software depends on the number and type of licenses the user has and is calculated as a certain percentage of the value of acquired licenses. The method for calculating upgrade price depends on the upgrade agreement!
The term maintenance means all the activities necessary for a flawless and smooth operation of the program, which includes assistance with installation, upgrading and migration, general support with the program usage and similar. Datalab charges provision of such services according to the pricelist for services. However, you can also conclude a maintenance contract with which you are entitled to receiving a fixed-term support (in terms of the scope of contract), lower cost for support time and priority treatment.
How Is the Upgrade Performed?